refund policy

Here at The Dog Den customer satisfaction is our main priority. That is why we offer a 28 day return policy. If there are any issues with your order upon receipt then please notify us straight away via the 'Contact Us' page on this website. One of our customer representatives shall be in touch within 24-hours.

To be eligible for a return your item must be un-opened, un-used and in its original packaging. The item should be returned in the same condition that it arrived in.

DAMAGED/DEFECTIVE ITEMS:
 

If your item arrives damaged or if the wrong item was sent then you must notify us immediately. Please make contact via email at thedogdenuk@gmail.com and attach any relevant images.

HOW TO RETURN AN ITEM:
 

  1. Contact us immediately and inform us of the reason why you would like to return your item.

  2. If your return reason matches the conditions above we shall begin processing your return.

  3. It is your responsibility to arrange the shipping for your return unless we offer to pay for the return of your goods.

  4. Once the item is returned to our facility we shall inspect the condition of the item. If the item is returned in the correct condition then we shall issue the refund immediately/send out a replacement with next-day delivery.

RETURN ADDRESS​
The Dog Den
Rock End Farm
205 Park Lane
Knypersley
Stoke-on-Trent
Staffordshire
ST8 7NR